Why Do You Need Transcription for a Business?

When you manage your business, you will have a necessity to conduct many meetings, presentations, workshops, conferences, calls, etc. It is complicated to store, share, follow or translate these meetings, presentations, workshops, conferences, and calls as they are in the form of video or audio. Therefore, you need to use transcription because this process enables you to get a written text from the needed meetings, presentations, workshops, conferences, and calls.  Accurately transcribed recordings can provide smooth functioning of your business. In this article, we will sort out the benefits of using transcription in detail. 

The Notion of Call Transcription and Its Benefits

Call transcription is a way of getting a written text from conversations. No matter how you conduct a phone call via VoIP or traditional phone. Call transcription is possible in both cases. There are many call transcription software that can make a transcription process automatically. You just need to decide whether to conduct a transcription in real-time or after you record a phone call. As one of the types of transcription, call transcription has many benefits for your business.

Save Recordings of Conversations with Customers

If you decide to use call transcription, you can store the information from phone calls with customers as long as you desire. If you have a dispute with a customer, you can provide a written text of recorded calls in order to prove your innocence. Also, you can analyze phone calls and decide if there is something you can change in customer support in order to make it better. Moreover, you can analyze your audience, understand what it wants to get from your business.

Find Concrete Keywords and Phrases

After you transcribe a conversation into written text, you can find concrete keywords, highlights, and phrases quickly. This benefit is useful when you need to share particular information with your manager or colleague. Moreover, you can reference particular information while communicating with a customer.

Helpful for Training Purposes

Imagine that you need to help a new customer support manager be involved in work. The fastest and efficient way is to share transcripts from recorded calls. The new worker can easily understand what he/she should or should not say during calls with customers.

Improve Skills of Customer Support Managers

When customers are not satisfied with the work customer support of your business, you will need to find a reason for their discontent. You can use call transcription of phone calls between customer support managers and customers in order to find out which of your workers does something wrong.  To fix the situation, you can find examples of proper customer support and teach those workers who do the wrong work. Improve skills of weak customer support managers so that your customers are satisfied with a service.

Have Call Transcriptions for Legal Aims

Even if you manage your business legally and responsibly, it does not protect you from customers who want to close your business for personal reasons. Such situations are rare but still are possible. So, it is better to use call transcription. The recorded information can be useful and needed when you need to provide it as evidence of your innocence. Call transcription has already helped many businesses to handle contradictory situations with customers.

Improve Approachability

If your business offers written transcripts of your calls to people who are hard of hearing or deaf, it will improve the recognizability of your business as a responsible business.

Use Call Transcription Software

As we have said before, you can conduct call transcription with the help of special software. Some of the available software offer call transcription tools only. While others can assist you additionally in different business tasks.

• Fireflies.ai is a meeting assistant software. It enables recording, transcribing, and searching your voice conversations. You can transcribe the conversations in real-time or the recorded audio files. After you make a transcript, you can leave comments, mark concrete moments in the calls, and share it with your colleagues.
• Gong is an automatic call transcription. You can mark the most significant parts of the call.
• Jiminy is a platform for revenue intelligence. It is able to record, transcribe, and analyze calls and meetings automatically. After the ending of a call, the transcription will be sent to the cloud automatically too.

Rely on Professional Transcription Company

If you decide to use transcription, you should hire a true professional who would provide all the benefits of transcription. If you ask your office assistant or company secretary to make a transcription of a meeting, for instance, be prepared to get a non-accurate result. Transcription is a process where a person should possess special skills in order to do a proper job. So, we advise relying on a reliable transcription service. With it, you will get the accuracy of transcripts while meeting the needed deadlines. You may think that it is costly to hire a full-time transcriptionist. But we hasten to make you happy that you can employ a part-time employee or contractual mode.

Many true expert transcriptionists can work remotely and deliver high-quality transcripts for your business.

Advantages of Hiring Professional Transcriptionists

If you decide to hire a professional transcriptionist, you will get the following benefits:

• A true expert can handle your order in deadlines and requirements frameworks.
• Accuracy of transcripts from well-trained business transcriptionists.
• Hire a transcriptionist with hourly rates so you can save money as you do not need to hire a full-time employee.
• Professional transcriptionists can make transcripts from any source (video or audio) and provide the finished transcripts in any format you wish (.DOC, DOCX, PDF, or . TXT files).

It is up to you whether to rely on transcription software or professional transcriptionists. In both cases, you will lose nothing. Using transcription for your business is essential and beneficial. Don’t waste your time and money – turn to our professional transcription service!